Customer Experience Improvement Program (CEIP)
What is the Citrix Customer Experience Improvement Program (CEIP) for Citrix Workspace app?
The Citrix Customer Experience Improvement Program (CEIP) collects configuration and usage data from the Citrix Workspace app and automatically sends it to Citrix Analytics and Google Firebase. This data enables Citrix to analyze the performance and enhance the quality, functionality, and performance of the Citrix Workspace app, optimize resource allocation for product development, and support service levels through effective staffing and infrastructure investment.
All data is used and analyzed solely in aggregate form, ensuring that no individual user or device is singled out or specifically analyzed. Citrix does not collect any Personally Identifiable Information (PII) through CEIP, and all data collection is in accordance with relevant industry data privacy and security standards.
Tools used to gather CEIP Data
Citrix Workspace app for Android uses Citrix Analytics and Google Firebase to collect the CEIP data.
Data collected
The specific CEIP data elements collected by Citrix Analytics and Google Firebase are:
| Operating system version* | Workspace app version* | Authentication configuration | Device information |
| Session launch method | Citrix store type | Client drive-mapping configuration | |
| Session information |
Recieverconfig.txt usage |
USB redirection configuration | HDX RTME user info |
| HTTP and HTTPS connection configuration | ICA connections protocol info | Workspace app review action | Disable Firebase Configuration |
| Number of stores added | Screen capture action | RSA feature user actions | StoreFront Vs Workspace app user count |
| App update action | Operating system update | Screen view action | App remove |
| Web view connections | App clear data | App execution | App session start |
Which users is CEIP data collected from?
The Citrix Workspace app collects Customer Experience Improvement Program (CEIP) data from its users. CEIP data collected through Citrix Analytics is configured to include users from all regions. However, CEIP data collected through Google Firebase excludes users located in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK).
To ensure that this functionality is in place, update to the most recent version.
Can users and administrators disable CEIP data collection?
You can disable sending CEIP data to Citrix Analytics and Google Firebase (except for the two data elements indicated by an * in the following table) by:
- Open Citrix Workspace app and go to Settings.
-
Select Advanced Preferences.
The Advanced Preferences dialog appears.
- Clear the option Send Usage statistics.