Log collection
Log collection simplifies the process of collecting logs for Citrix Workspace app. The logs help Citrix to troubleshoot, and, in cases of complicated issues, provide support.
You can collect logs using the GUI.
Collecting logs:
- Open Citrix Workspace app.
- Right-click on Citrix Workspace in the toolbar and click Preferences > Advanced.
- Select Logging.
- Select one of the following session log levels:
- Disabled (Default): Minimum logs are collected for basic troubleshooting.
- Connection Diagnostics: Identifies errors while connecting. All logging is enabled up until the point when the session is deemed successful.
- Full: Captures everything including the connection diagnostics. Once enabled, the Citrix Workspace app will store up to 10 session logs after which they are deleted starting with the oldest to maintain 10 logs.
- Select one of the following store log levels:
- Disabled (Default): Minimum logs are collected for basic troubleshooting.
- Normal: Only store communication logs are collected.
- Verbose: Detailed authentication and store communication logs are collected.
- Click Email Log Files to collect and share logs as a .zip file.
Log collection
In this article
Copied!
Failed!