Customer Experience Improvement Program (CEIP)

Data collected Description What we use it for
Configuration and usage data The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for Windows and automatically sends the data to Citrix and Google Analytics. This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app.

Additional information

Citrix handles your data based on the terms of your contract with Citrix and protects it as per the Citrix Services Security Exhibit. See Citrix Services Security Exhibit available on the Citrix Trust Center.

Citrix also uses Google Analytics to collect certain data from Citrix Workspace app as part of CEIP. Review how Google handles data collected for Google Analytics.

You can stop sending CEIP data to Citrix and Google Analytics. Do the following:

  1. Right-click the Citrix Workspace app icon from the notification area.
  2. Select Advanced Preferences. The Advanced Preferences dialog appears.
  3. Select Data Collection.
  4. Select No, Thanks to disable CEIP or to forego participation.
  5. Click Save.

Except for the two data elements collected for Google Analytics indicated by an * in the second table, you can stop sending other CEIP data.

The specific CEIP data elements collected by Citrix are:

Operating system version Workspace app version External devices connected Screen resolution
Flash version Desktop Lock configuration Touch enabled Authentication configuration
Session launch method Graphics configuration Desktop Viewer configuration Printing
Connection error Time to launch Workspace app language VDA information
SSON state Installer state Time to install Connection protocol
Internet Explorer version      

The specific CEIP data elements collected by Google Analytics are:

Operating system version* Workspace app version* Authentication configuration Workspace app language
Session launch method Connection error Connection protocol VDA information
Installer configuration Installer state Client keyboard layout Store configuration
Auto-update preference Connection Center usage App protection configuration Reason for offline banner
Customer Experience Improvement Program (CEIP)

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