Customer Experience Improvement Program (CEIP)
| Data collected | Description | What we use it for |
|---|---|---|
| Configuration and usage data | The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for Windows and automatically sends the data to Citrix and Google Analytics. | This data helps Citrix improve the quality, functionality, and performance of the Citrix Workspace app, appropriately allocate resources for product development purposes, and maintain service levels and manage staffing and infrastructure investment. |
Data collected
As noted above, Citrix collects Workspace app configuration and usage data to improve the quality, functionality, and performance of Workspace App, and to allow Citrix to appropriately allocate resources for product development purposes, as well as to maintain service levels and manage staffing and infrastructure investment. The data is used and analyzed in aggregated form only. No user or their machine is singled-out and no analysis is performed on specific end users based on the CEIP data.
The specific CEIP data elements collected by Google Analytics are:
| Operating system version* | Workspace app version* | Authentication configuration | Workspace app language |
| Session launch method | Connection error | Connection protocol | VDA information |
| Installer configuration | Installer state | Client keyboard layout | Store configuration |
| Auto-update preference | Connection Center usage | App Protection configuration | Reason for the offline banner |
| Device Model/Properties | Citrix Virtual Apps and Desktops Session Launch Status | Virtual app/desktop name | Auto-update Status |
| Connection Lease Details | StoreFront to Workspace URL Migration Feature Usage | Citrix Enterprise Browser Usage | Auto-update channel |
| Inactivity Timeout Details | Citrix Enterprise Browser Version |
Note:
Starting with version 2206 and 2203.1 LTSR CU4, Citrix Workspace app doesn’t collect any CEIP data from users located in the European Union (EU), European Economic Area (EEA), Switzerland, and United Kingdom (UK). Update your Workspace app if you wish to take advantage of this functionality.
Data Collection Preferences
Starting with version 2205, both users and administrators can stop sending CEIP data (except for the two data elements which can be blocked as specified in the Note below) by following the below steps.
- Right-click the Citrix Workspace app icon from the notification area.
- Select Advanced Preferences. The Advanced Preferences dialog appears.
- Select Data Collection.
- Select No, Thanks to disable CEIP or to forego participation.
- Click Save.
Additional information
Citrix handles your data according to the terms of your contract with Citrix, and protect it as specified in the Citrix Services Security Exhibit. Citrix Services Security Exhibit is available on the Citrix Trust Center.