Add Exchange accounts

In Secure Mail, you can add multiple Exchange email accounts and switch between them. You can monitor your mails, contacts, and calendars in one place.

Note:

This feature is available for iOS and Android.

Before you start

  • You need a user name and password to configure extra accounts.
  • Citrix recommends that you do not configure multiple accounts on shared devices.

For administrative prerequisites, see the Citrix Product Documentation article, Multiple Exchange accounts.

To add an Exchange email account for iOS and Android

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.

  2. Under ACCOUNTS:
    • For iOS: Tap Add Exchange Account.
    • For Android: Tap the account you want to edit.
  3. For Android, in the Account screen, edit the fields. For iOS, in the Exchange screen, type the credentials for the new account.

    Optionally, for iOS, you can set values for the following parameters:

    • Sync Mail Period: Tap to select a value for the sync mail period. The value you set specifies the number of mail days for Secure Mail to synchronize. Your administrator sets the default value.
    • Make this my default account: Tap to set the new account as your default account. The value is set to OFF by default.
  4. For Android, tap Save to confirm your action or tap Cancel to return to the Settings screen.

    Image of the Android Account details screen

For iOS, tap Sign On to create the account.

To edit an account for iOS

You can edit the password and description of your email account.

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.

  2. Under ACCOUNTS, tap the account you want to edit.

  3. In the Account screen, edit the fields.

  4. Tap Save to confirm your action or tap Cancel to return to the Settings screen.

To delete an account for iOS and Android

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.
  2. Under ACCOUNTS, tap the account you want to delete.
  3. In the Account screen for iOS or the Account details screen for Android: Tap Delete Account at the bottom of the screen or tap Cancel to return to the Settings screen.
  4. Tap Delete to confirm your action.

Note:

If you delete the default account, the next account will become the default account.

To set a default account

Secure Mail uses the default account in the following scenarios:

  • Composing emails: The From: field auto-populates with the email ID of the default account.
  • Creating calendar events: The Organizer field auto-populates with the email ID of the default account.
  • App badge count: Indicates the unread mail count of the default account.

When you add one or more email accounts, the first account you create is the default account. To change the default account, navigate to Settings > General > Default.

In the Default Email screen, tap the account you want to set as default.

In iOS, you can also navigate to Settings > ACCOUNTS and then tap the account you want to set as default. In the Account screen, enable the Make this my default account feature.

Settings for multiple Exchange accounts

If you have configured multiple Exchange accounts, some Secure Mail settings are available to each of these accounts individually. Whereas some other settings are global to all accounts. The following settings are account-specific for iOS:

  • Default
  • Notifications
  • Auto Refresh
  • Out of Office
  • Sync Mail Period
  • S/MIME
  • Offline Files
  • Signature
  • Sync with Local Contacts
  • Export Settings

The following settings are account-specific for iOS:

  • Default
  • Notifications
  • Out of Office
  • Sync inbox frequency
  • Sync mail period
  • Sync email
  • S/MIME
  • Offline Files
  • Signature
  • Quick responses
  • Sync calendar
  • Sync contacts
  • Sync with local contacts
  • Export Settings

These settings appear with the > icon. Tap the > icon to view the accounts on your device.

To apply the setting to a specific account, expand a setting item by tapping > and then selecting the email account.

Note:

For iOS, you can only import the previously exported Secure Mail settings to the default or primary account.

Mailboxes screen for iOS and Android

The Mailboxes screen displays all the accounts you have configured and has the following views:

  • All Accounts: Contains emails from all Exchange accounts that you have configured. The All Accounts mailbox is the global view by default. This view contains attachments and emails from all Exchange accounts that you have configured on your device.
  • Individual accounts: Contains emails and folders of an individual account. These accounts appear as a list that you can expand to view the subfolders.

For Android, to view your mailboxes, open Secure Mail and tap the hamburger icon. In the Mailboxes screen, tap the account to expand the options.

Image of the slide-out menu options

The All Accounts view displays your emails from multiple accounts collectively. But the following actions use the email address of the default or primary account:

  • New message
  • New event

You can change the email address of the sender while composing a mail from the All Accounts view. To do so, tap the default address in the From: field and Select a different account from the mail accounts that appear.

Image of the mail accounts selection

Note:

Composing an email from the conversation view auto-populates the From: field with the email address that conversation is addressed to.

Individual accounts

The default or the primary account always appears first followed by the other accounts in alphabetical order.

The individual accounts display any subfolders you might have created.

On Android, the subfolders appear as follows:

Image of subfolders

The following actions are limited to individual accounts only:

  • Moving items.
  • Composing emails from the conversation view.
  • Importing vCard (for Android)
  • Saving contacts.

Add Exchange accounts

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