Sync folders and contacts

You can refresh and sync Secure Mail content.

Mail folder sync

You can sync all Secure Mail content by tapping the Sync icon.


This feature is available for iOS and Android.

The Sync icon appears in Secure Mail slide outs, such as Mailboxes, Calendars, Contacts, and Attachments.

When you tap the Sync icon, the folders that are configured to auto refresh are updated. The timestamp of the last sync appears next to the Sync icon.

To sync your folders

  1. Open Secure Mail.
  2. From the available folders on the footer tab bar, tap the folder you want to sync.

    Footer for Folder sync

  3. Tap the hamburger icon on the top left of your screen.

  4. Tap the Sync icon on the bottom left of your screen.

    Folder sync

    Folder sync progress

The folder is synced and your content is refreshed. The timestamp appears next to the Sync icon.

Drafts folder auto-sync

In Secure Mail for Android, the drafts folder syncs automatically. Your drafts are available across all your devices. For Android, the feature is available on devices running Office 365 or Exchange Server 2016 and later.

In Secure Mail for iOS, this feature is available on setups running Exchange ActiveSync v16 or later.

If your Secure Mail draft contains attachments, the attachments aren’t synced to the server.

The following one-minute video demonstrates how this feature works:

Image of video of drafts folder autosync

Sync folders and contacts