View and attach files

For Secure Mail for iOS, you can attach files from the iOS native Files app. For more information about the iOS Files App, see the Apple Support documentation.

For Secure Mail for Android, an attachment opens directly within the app or a list of supported apps appears. You can select an app to view the attachment. Supported formats are .txt, word, audio, video, html, .zip files, images, .eml files, and .vcf contact file formats.

Note:

For Android, as a prerequisite, an administrator must configure policies. For details, see the Citrix Product Documentation on Admin steps to enable file attachments from the Gallery in Android.

To attach files in Secure Mail for Android

You can either attach a file to a new email or attach a file while responding to an email.

1. Do one of the following:

   • Tap the Compose icon on the lower-right corner of the screen to create a new email.
   • Open an email, and then tap the Respond icon to reply to an email.

2. Tap the Attachments icon on the lower-right corner of your screen.

   

3. From the attachment options, tap Media Picker.

   

   Note:

   The Files app shows files from your device and other integrated cloud storage solutions, such as OneDrive and Google Drive.

4. Tap the hamburger icon on the upper-left corner of the screen. On the Open from screen, select one of the file locations such as Recent, Images, Videos, Audio, Documents, etc. and select a file to attach.

   

5. To attach multiple files, long-press on a file.

6. Tap on multiple files, and then tap Select on the upper-left corner. The files will be attached to the email.

   

To view files in Secure Mail for Android

In Secure Mail for Android, you can attach a file to a new or existing message. With attachments to emails, you can do the following:

• Save the attachment offline and delete the attachment later.
• Open the attachment by using a different app.
• View the source email or calendar event of the attachment.
• Preview attachments while viewing a message, composing a new message, or forwarding a message. You can also preview attachments from the Attachments folder and calendar events.

To attach files to an existing or new email in Secure Mail for Android

1. Tap the Attachments icon on the lower-right corner of the screen. The Attachment screen appears.

   

   Do one of the following:

   • To select a single attachment, tap the Attachment icon on the upper-right corner of the screen.

   

   In the Inbox screen, tap the email you want to attach. The selected file will be attached to the email selected.

   

   • To attach multiple files, long-press a file and select multiple files, and tap the Attachment icon on the lower-left of the screen.

   

2. Do one of the following:

   • To attach the file to an existing email, tap an existing email.
   • To attach the file to a new email, tap New message.

   

You can compose and send the email with the attachment.

To save the attachment for offline access in Secure Mail for Android

1. Tap the Attachments icon on the lower-right of the screen, and then open an attachment.

   

2. Tap the More icon on the upper-right of the screen, and then tap Save for Offline Access.

   

To delete the attachment from offline files in Secure Mail for Android

1. Tap the Attachment icon on the lower-right of the screen, and tap an attachment to open.

   

2. Tap the More icon on the upper-right of the screen, and then tap Remove from Offline Files.

   

To open the attachment by using different apps in Secure Mail for Android

1. Tap Attachments icon on the lower-right corner of the screen.

   

   Do one of the following:

   • Swipe left to view the list of actions, and then select Open with…

   

   • Open an attachment.

2. Tap the More icon on the upper-right of the screen, and then tap Open with….

   

3. From the options that appear, tap the app you want to open the attachment with.

   

To view the source email or calendar event of the attachment for Secure Mail for Android

1. Tap the Attachments icon on the lower-right of your screen.

   

2. Tap an attachment, and then tap the More icon (three dots) on the upper-right of the screen.

3. Tap View Original Email to view the source of an attachment.

   

The source of an attachment appears similar to the following image.