View and attach files

For Secure Mail for iOS, you can attach files from the iOS native Files app. For more information about the iOS Files App, see the Apple Support documentation.

For Secure Mail for Android, an attachment opens directly within the app or a list of supported apps appears. You can select an app to view the attachment. Supported formats are .txt, word, audio, video, html, .zip files, images, .eml files, and .vcf contact file formats.

Note:

For Android, as a prerequisite, an administrator must configure policies. For details, see the Citrix Product Documentation on Admin steps to enable file attachments from the Gallery in Android.

To attach files in Secure Mail for iOS

1. Tap Compose to create an email or tap the Respond floating action button to respond to an email.

2. Tap the Attachments icon at the bottom right of your screen.

   

3. From the attachment options, tap From Files app.

   

   Note:

   The Files app shows files from your device and other integrated cloud storage solutions, such as OneDrive and Google Drive.

4. As required, choose from the Recent files or Browse through the files and other drives. Tap a file to attach it to your email.

   

5. To attach multiple files, tap Select, select your files and then tap Done.

   

To view files in Secure Mail for Android

In Secure Mail for Android, you attach a file to a new or existing message. With attachments to emails, you can do the following:

• Save the attachment offline and delete the attachment later.
• Open the attachment by using a different app.
• View the source email or calendar event of the attachment.
• Preview attachments while viewing a message, composing a new message, or forwarding a message. You can also preview attachments from the Attachments folder and Calendar events.

To attach files to an existing or new email in Secure Mail for Android

1. Tap the Attachments folder, long press to select multiple attachments, or tap to select a single attachment.

   

2. Tap the Attach icon. The mailbox appears.

   

3. Do one of the following:

   • To attach the file to an existing email, select an existing message.
   • To attach the file to a new email, tap New message.

   

To save the attachment for offline access in Secure Mail for Android

1. Open the attachment.

2. Tap the More icon on the top right of the page and then tap Save for Offline Access.

   

To delete the attachment from offline files

1. Open the attachment.

2. Tap the More icon on the top right of the page and then tap Remove from Offline Files.

   

To open the attachment by using different apps in Secure Mail for Android

1. Open the attachment.

2. Tap the More icon on the top right of the page and then tap Open with.

   

3. From the options that appear, do one of the following:

   • Tap the app you want to open the attachment with.

     

   • Swipe left to see the list of Actions that can be used to view or open an attachment.

     

To view the source email or calendar event of the attachment for Secure Mail for Android

1. Tap the Attachments icon on the bottom right of your screen.
2. Tap the attachment and then tap the More icon on the top right of the screen.
3. Tap View Original Email or View Original Calendar to view the source of an email or a calendar event.