Set up caller ID

You can identify incoming calls from your Secure Mail for iOS contacts.

Note:

The caller ID feature is available for Secure Mail for iOS.

When you receive an incoming call, your iOS device shows the App name with the Caller ID. For example, “Secure Mail Caller ID: Number/Name”.

On-screen Caller ID

To identify international calls, iOS requires that you save the contact’s phone number with the appropriate country code. For example, for +1 (210) 555-5555, +1 is the country code for North America, followed by the digits.

Note:

For the policy prerequisite that administrators must set, see the Citrix Product Documentation on Secure Mail Caller ID).

To enable Caller ID on an iPhone

To enable Secure Mail Caller ID, navigate to Settings, and then tap Phone.

Image of settings settings

Tap Call Blocking & Identification.

Image of Call blocking

Turn on the Secure Mail toggle.

Image of Settings on an iPhone

To enable Caller ID on an iPad

To enable Secure Mail Caller ID on an iPad, navigate to Settings, tap FaceTime, and then tap Call Blocking & Identification.

Image of iPad Settings - FaceTime

Under Call Blocking & Identification, turn on the Secure Mail toggle.

Settings on an iPad

Set up caller ID