Advanced settings

You can customize the auto updates, Citrix casting, and Log file collections using the advance settings.

You can access the Advanced settings in the following ways:

• On the Citrix Workspace app home page, go to Account icon > Accounts > angle brackets and click Advanced.
• From the quick access menu of Citrix Workspace app, go to the Preferences icon > angle brackets and click Advanced.
• For the virtual desktop session, go to Show toolbar > Preferences icon > angle brackets and click Advanced.
• For the seamless app session, go to Citrix viewer > Preferences in the menu bar. Click angle brackets and then click Advanced.

Updates

You can keep Citrix Workspace app up to date by enabling the auto update feature. Also, you can switch to a beta or a release build version of Citrix Workspace app as per your requirement.

To enable auto update, do the following:

1. On the Advanced tab, click Updates.
2. Select Automatically keep Workspace app up to date.

To install the beta build on your system, do the following:

1. On the Advanced tab, click updates.
2. Select Beta from the Select the update channel drop-down list, when the Beta build is available.

To switch from a beta build to a release build, do the following:

1. On the Advanced tab, click updates.
2. Select Release from the Select the update channel drop-down list.

Citrix Casting

Citrix Casting is used to cast your Mac screen to nearby Citrix Ready workspace hub devices.

Prerequisites

• Latest supported version of Citrix Workspace app.
• Bluetooth is enabled on the device for hub discovery.
• Both Citrix Ready workspace hub and Citrix Workspace app must be on the same network.
• Ensure Port 55555 isn’t blocked between the device running Citrix Workspace app and the Citrix Ready workspace hub.
• Port 55556 is the default port for SSL connections between mobile devices and the Citrix Ready workspace hub. You can configure a different SSL port on the Raspberry Pi’s settings page. If the SSL port is blocked, users cannot establish SSL connections to the workspace hub.
• For Citrix Casting, ensure port 1494 isn’t blocked.

Enable Citrix Casting

Citrix Casting is disabled by default. To enable Citrix Casting, do the following steps:

• On the Advanced tab, click Citrix Casting.
• Select Yes, enable casting.

Logging

Log collection simplifies the process of collecting logs for the Citrix Workspace app. The logs help Citrix to troubleshoot, and, in cases of complicated issues, facilitate support.

To collect log files, do the following:

1. On the Advanced tab, click Logging.

2. Select any of the following options from the Session logging drop-down list:

   • Disabled (Default): Minimum logs are collected for basic troubleshooting.
   • Connection Diagnostics: Identifies errors while connecting. All logging is enabled up until the point when the session is deemed successful.
   • Full: Captures everything including the connection diagnostics. For full session logs, the Citrix Workspace app will store up to 10 session logs after which they are deleted starting with the oldest to maintain 10 logs.

3. Select any of the following options from the Store logging drop-down list:

   • Disabled (Default): Minimum logs are collected for basic troubleshooting.
   • Normal: Only store communication logs are collected.
   • Verbose: Detailed authentication and store communication logs are collected.

4. Click Email Log Files to collect and share logs as a .zip file.