Customer Experience Improvement Program (CEIP)

Data collected Description What we use it for
Configuration and usage data The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for Mac and automatically sends the data to Citrix and Google Analytics. This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app.

Additional information

Citrix handles your data based on the terms of your contract with Citrix and protects it as per the Citrix Services Security Exhibit. See Citrix Services Security Exhibit available on the Citrix Trust Center.

Citrix also uses Google Analytics to collect certain data from Citrix Workspace app as part of CEIP. Review how Google handles data collected for Google Analytics.

CEIP is enabled by default.

To disable sending CEIP data to Citrix and Google Analytics, do the following:

  1. In the Preferences window, select Security and Privacy.
  2. Select the Privacy tab.
  3. Select No, Thanks to disable CEIP or to forego participation.

CEIP

You can also disable CEIP by running the following command in the terminal:

defaults write com.citrix.receiver.nomas "CEIPEnabled" -bool NO

Crash reporting

Crash reporting enables you to report instances of app unresponsiveness or app crashes. Crash reporting is disabled by default.

To disable crash reporting, do the following:

  1. In the Preferences window, select Security and Privacy.
  2. Select the Privacy tab.
  3. Select No, Thanks to disable crash reporting.
Customer Experience Improvement Program (CEIP)