How to use Citrix SSO app from your iOS device

Install the Citrix SSO app from App Store. After installing the app, first time you must create a connection to Citrix Gateway by adding the server. For subsequent uses, you can connect to an existing connection or add a new connection, and edit existing connections as well. You can also view the logs and take appropriate actions accordingly.

For MDM customers, your admin might have pre-configured VPN connections that appear automatically when you enroll your device. You can start the connections directly by selecting the connection and turning the VPN switch ON. These VPN connections are non-editable by users.

Add a connection

After you install the Citrix SSO app and open the app, the following screen appears.

1. Tap Add VPN Configuration to add a new connection.

2. Enter the server details.

   You can also optionally add user name.

3. Tap Save and then tap Save and Connect or Save, as appropriate.

   

4. Provide authentication credentials for your server and tap Log In.

   

   Note: To log out from Citrix SSO, turn the VPN OFF.

Delete an existing connection

Tap the icon next to the connection and then tap Delete Configuration.

Disconnect a connection

Toggle the VPN switch to OFF and then tap Disconnect.

View statistics

You can view the connection statistics when the VPN is connected.

Block untrusted servers

Citrix SSO does not connect to untrusted servers (servers using self-signed certificates or not having trusted root certificate for the gateway), by default. To allow these types of connections, you can turn Block Untrusted Servers switch OFF.

Send logs

Capturing debug logs is a critical part of troubleshooting or reporting issues to Citrix Support.

Steps to capture logs:

1. Tap Clear Logs to delete older logs first.

2. Turn the Debug Logging switch ON.

3. Reproduce the issue.

4. Send the logs via email by using the built-in email view.

View client certificates

You can view the client certificates that are imported into the Citrix SSO app. The imported certificates appear in the Certificates section. You can delete the certificates by one of the following ways.

• On the certificate cell, perform a slide gesture from right to left to reveal the Delete button. Then tap Delete.
• Tap Edit to reveal the Delete button and then tap Delete.

Help topics

For help on various items, see Help.