Microsoft Teams optimization

You can now use the following features of Microsoft Teams for virtual desktop and virtual app sessions:

• Optimized audio calls

• Optimized video calls

• Optimized screen sharing

• Support for e911

• Background blurring effects

• Dual Tone Multi Frequency (DTMF)

• Live captions

Notes:

• It’s supported only on VDA versions 1906 and later.

• By default, screen sharing allows sharing of the entire screen.

• During screen sharing using Microsoft Teams optimization, the red border around the shared window does not appear.

• App sharing isn’t supported.

• In a multimonitor setup, during the video call, the participant’s video is visible on one monitor.

Video calls and screen sharing on external monitors

On your external monitor, you can now use the following features of Microsoft Teams during calls.

• Optimized video
• Optimized screen sharing

These features are available for Microsoft Teams calls within virtual desktops. They’re also available for calls made through the Microsoft Teams virtual app, when you place the Microsoft Teams windows on an external monitor.

Notes (ChromeOS version 96 update)

• To avoid any impact of ChromeOS version 96 update on Microsoft Teams functioning, do the following before you update the ChromeOS:
• For users on a repackaged version of Citrix Workspace app, see Knowledge Center article CTX331648 and implement the steps.
• For all other users of Citrix Workspace app for ChromeOS, version 2110 and earlier, see Knowledge Center article CTX331653.

Support for dynamic e911

Citrix Workspace app supports dynamic emergency calling. When used in Microsoft Calling Plans, Operator Connect, and Direct Routing, it provides the capability to:

• configure and route emergency calls
• notify security personnel

The notification is provided based on the current location of the Citrix Workspace app that runs on the endpoint, instead of the Microsoft Teams client on the VDA.

Ray Baum’s law requires the 911 caller’s dispatchable location to be transmitted to the appropriate Public Safety Answering Point (PSAP). Starting from Citrix Workspace app 2112 for ChromeOS, Microsoft Teams Optimization with HDX is compliant with Ray Baum’s law.

Background blurring and effects in Microsoft Teams optimization

Starting with the 2303 release, Citrix Workspace app for ChromeOS supports background blurring and effects in Microsoft Teams optimization for video calls. You can either blur or replace the background effects povided by Microsoft Teams to avoid unexpected distractions by helping the conversation stay focused on the silhouette (body and face). This feature can be used with P2P and conference calls. This feature is integrated with the Microsoft Teams UI.

Notes:

• By default, this feature is disabled. To get this feature enabled, contact your organization’s administrator for assistance.
• Multi-window support is a prerequisite that needs a VDA update to 2112 or higher. For more information, see Multi-window meetings and chat.

Limitations

• Administrator and user-defined background replacement aren’t supported.
• When you enable this feature, you might observe performance issues.
• After the ICA session is reconnected, the effect is off. However, the Microsoft Teams UI shows that the previous effect is still On by a tick mark. Citrix and Microsoft are working together to resolve this issue.

Support for Dual Tone Multi Frequency (DTMF) with Microsoft Teams

Citrix Workspace app now supports Dual Tone Multi Frequency (DTMF) signaling interaction with telephony systems (for example, PSTN) and conference calls in Microsoft Teams. This feature is enabled by default.

Microsoft Teams Live Captions

Microsoft teams optimization supports real‑time transcription of what the speaker is saying when Live Captions is enabled in Microsoft Teams.

Support for secondary ringer

Starting with the 2312 release, you can use the secondary ringer feature to select a secondary device on which you want to get the incoming call notification when Microsoft Teams is optimized.

For example, consider that you have set a speaker as the Secondary ringer, and your endpoint is connected to the headphones. In this case, Microsoft Teams sends the incoming call ringer to both the headphones and the speaker. You can’t set a secondary ringer in the following cases:

• When you aren’t connected to more than one audio device
• When the peripheral isn’t available (for example, a Bluetooth headset)

Note

By default, this feature is disabled.

Known limitations in the feature

• When you enable this feature, you might hear the secondary ringer play two times with a slight lag. This issue is a bug in Microsoft Teams, and they plan to fix it in the upcoming Microsoft Teams release.