Customer Experience Improvement Program (CEIP)
The Citrix Customer Experience Improvement Program (CEIP) collects configuration and usage data from the Citrix Workspace app and automatically sends it to Citrix Analytics. This data enables Citrix to analyze the performance and enhance the quality, functionality, and performance of the Citrix Workspace app, optimize resource allocation for product development, and support service levels through effective staffing and infrastructure investment.
All data is used and analyzed solely in aggregate form, ensuring that no individual user or device is singled out or specifically analyzed. Citrix does not collect any Personally Identifiable Information (PII) through CEIP, and all data collection is in accordance with relevant industry data privacy and security standards.
Citrix Workspace app for HTML5 uses Citrix Analytics to collect the CEIP data. You can either disable or block CEIP data.
Data collected
| Data Collected |
Description |
What we Use it for |
| Configuration and usage data |
The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app for HTML5 and automatically sends the data to Citrix Analytics. |
This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app. |
Citrix handles your data following the terms of your contract with Citrix, and protects it as specified in the Citrix Services Security Exhibit available on Citrix Trust Center.
CEIP data to Citrix Analytics
End users can:
- decide whether to send the usage data to Citrix Analytics or not
- block CEIP through GUI
To disable CEIP using GUI
Note:
You can modify the CEIP settings using the GUI only when the administrator has enabled it using configuration.js.
- Open Citrix Workspace app for HTML5.
-
From the toolbar, select Preferences.
- Clear Allow Citrix to collect anonymous data to improve the Citrix Workspace app.
Note:
Relaunch the session for the changes to take effect.
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CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.
ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.
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